You Spoke, We Listened 

If you participated in one of our recent surveys, we want to thank you for your feedback!  Based on your feedback, here are some of the changes we have implemented to improve our services.

You Spoke:  You told us you would be interested in attempting to resolve child support matters prior to the court hearing.
We Listened:  We now offer parents the option to meet with us and come to a mutual agreement, rather than going to court. If both parents in the case agree to meet, we’ll schedule an appointment – right here in our office. Once a stipulation (agreement) is reached, we’ll file all the necessary paperwork with the courts. Of course, you may still have your case heard by the commissioner if you prefer to appear in court.

You Spoke:  You told us the paperwork you received from our office didn’t clearly indicate what documents you should bring to your court hearing.
We Listened:  We clarified and simplified the information that we mail to customers.  Now, the Notice of Motion cover letter clearly explains what documents our customers should bring with them to their court hearing.

You Spoke:  You told us our regular business hours were not as convenient or flexible as they could be.
We Listened:  We expanded our hours by opening our customer service center at least one Saturday each month.  In addition, we allocated 7-8:00 a.m. for scheduled appointments only, in order to give priority to those customers who must return to work early.

You Spoke:  You told us you wanted shorter wait-times in our customer service lobby.
We Listened:  We created an express lane offering "on the spot" assistance from one of our knowledgeable child support representatives. The express lane reduces your waiting time, lets you take care of business, and then gets you on your way – it’s fast!

When you speak, we'll continue to listen.  Thanks again for partnering with us to help us improve your customer service experience with Orange County Child Support Services.