Contact Us

Email

Existing customers, click here to access Customer Connect. Your inquiry will be reviewed and responded to by a Child Support Officer. If you currently do not have an existing case with OC Child Support Services, you may e-mail us directly at: childsupport@css.ocgov.com. Existing customers who utilize this e-mail box will be re-directed to Customer Connect. Thank you for your cooperation.

EMPLOYERS The CSS Employer Express Team is dedicated to delivering 'non-stop', fast, reliable and professional service. Our staff delivers effective results by identifying and resolving any employer related issues in just one call. Whether you have questions regarding an Income Withholding Order, processing payments, you are providing information about an employee, or updating information about your business, we're here to help. Call us today, toll free: 1(866) 901-3212 or click on the Employer Express tab on the left for more contact options.

Physical Location, Map & Driving Directions

1055 North Main Street 1st Floor Santa Ana, CA 92701 Public Service Center Hours: 8:00 a.m. to 4:30 p.m. Monday through Friday (except legal holidays) (To guarantee services, you must arrive by 4:00 p.m.) Only customers with scheduled appointments will be assisted during the hour of 7:00 a.m. to 8:00 a.m. Cashier Hours: 7:00 a.m.-5:00 p.m. We are located on the corner of Main Street and 10th Street in the City of Santa Ana. The Public Service Center is on the first floor of the building. Convenient metered parking is available around the building's perimeter. Map and Driving Directions

General Mailing Address

P.O. Box 22099 Santa Ana, CA 92702-2099

Telephone & Fax Numbers

Toll-free Telephone: 866-901-3212 Operators are available from 7:00 a.m. to 4:30 p.m. Monday through Friday (except legal holidays). The automated system is available 24 hours a day. Fax: (714) 347-4811 TeleTYpewriter access: toll free 1(866) 399-4096 Franchise Tax Board (FTB) Hotline: (714) 347-4817 State Licensing Match System (Driver or other CA issued licenses): (866) 901-3212 Credit Reporting: (714) 347-4814

Payment Mailing Address

State Disbursement Unit P.O. Box 989067 West Sacramento, CA. 95798

Ombudsman Team

Telephone: (714) 347-4818 The Ombudsman Team assists parents, employers and the community. An Ombudsman will provide information about the child support program, resolve issues, answer questions, and explain your rights and responsibilities.The Ombudsman Team also helps parties through the Complaint Resolution process and State Hearing, and helps arrange for special accommodations and interpreters needed at State Hearings. The Ombudsman Team also evaluates customer satisfaction and suggests ways to resolve concerns and improve customer service.

Media Inquiries

Contact: Jesse Guillen Public Information Office Direct Line: (714) 313-1952 Fax: (714) 347-4925 Email: jguillen@css.ocgov.com

Family Law Facilitator

341 The City Dr. 7th floor, Rm. C-705 Orange, CA. 92868 Family Law Facilitators help parents obtain and complete court forms. Family Law Facilitators services are provided free of charge and are not connected with county Department of Child Support Services. Hours of Assistance: Monday-Friday 7:30a.m. - 5:00p.m. Closed 12noon - 1:00p.m.

Paternity Opportunity Program (POP)

Telephone: (714) 347-8118 Robin Vann, Orange County POP Coordinator E-Mail Address: rvann@css.ocgov.com The Paternity Opportunity Program (POP) is a fast, free, and easy way to establish paternity. Through POP, unmarried parents can establish paternity by completing and signing a Declaration of Paternity at the hospital right after the baby is born. Once both parents complete and sign the form, the hospital files the form with California Department of Child Support Services and paternity is established. Parents may also choose to sign a Declaration of Paternity at a later date. Parents can visit the Orange County Department of Child Support Services for help with completing and signing the Declaration of Paternity form free of charge.