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OC Home >> Child Support Services >> State Disbursement Unit >> SDU - Custodial Parents

SDU Information for Custodial Parents

In order to provide you with better service the State has changed bank vendors. Below is a chart of fees to be aware of if you collect child support payments on a Visa card.

 

SDU Bank Fee Comparisons

 

Item

ACS Fee

BOA Fee

Monthly Account Fee

Free

Free

Domestic ATM Withdrawal at Member ATMs

4 free ATM withdrawals per month at any Wells Fargo/Wachovia ATM; $1.75 thereafter

4 free ATM withdrawals per month at any BoA ATM; $1.50 thereafter.

Domestic ATM Withdrawal at non-Member ATMs

$1.75 per transaction

$1.50 per transaction

International ATM Withdrawal

$1.75 per transaction

$3.50 per transaction

Point of Sale (POS) Purchase (PIN or signature)

Free

Free

POS Denial

Free

Free

Cash Back on Debit Purchase

Free

Free

Bank Teller Withdrawal Fee

2 free bank teller withdrawals per month at any MasterCard member bank; $5.00 per transaction thereafter

2 free bank teller withdrawals per month at BoA; $15.00 per transaction thereafter

ATM Balance Inquiry

$.60 per inquiry

Free

ATM Transaction Decline

1 free per month at any ATM; $.60 per transaction thereafter

1 free per week at available BoA ATM; $.50 per transaction thereafter

IVR Balance Inquiries

3 free per month; $.50 per inquiry thereafter

Free

Live Customer Service (within the US)

Free

1 free per month; $1.50 per call thereafter

 

Live Customer Service (outside the US)

Free

1 free per month; $5.00 per call thereafter

 

PIN Changes

Free

1 free per year; $.50 per PIN change thereafter

Emergency Cash Transfer for remaining account balance (under $20.00)

ACS does not offer this feature since cash can be extracted from the card at any time

1 free per year

Emergency Cash Transfer (inside the US)

ACS does not offer this feature since cash can be extracted from the card at any time

$15.00 per transaction

Emergency Cash Transfer (outside the US)

ACS does not offer this feature since cash can be extracted from the card at any time

$30.00 per transaction

Web Balance Inquiries

Free

Free

Foreign Exchange Fee

3% of the US Dollar amount of purchase

2% of the US Dollar amount of purchase

Card Replacement Fee (inside the US)

1 free card replacement per year; $5.00 per card thereafter

Free

Card Replacement Fee (outside the US)

1 free card replacement per year; $5.00 per card thereafter

Quote provided at time of request, as price varies by country

Expedited Card Replacement Fee (inside the US)

$20.00 each

$25.00 each

Overdraft Fee

Free

Free

Inactivity Fee

After 14 months of no card activity, $1.25 per month is charged against the card until funds are exhausted or there is new card use. Upon subsequent card usage the 14 month clock starts again.

Free

Account Close Out Fee

Free as no such action is ever taken by EPPIC.

$15.00. After 720 days of inactivity, the account is closed, and a check mailed to the CP.  

ACH Debits for Bill Pay

ACS does not offer this service.

$.50 per item

Duplicate Statement

Statements are always free through the web or upon request to a CSR.

$5.00 per request

Proactive Deposit Notification Fee

Free. Proactive deposit notification available through e-mail, text message or outbound IVR call. CP registers for notification option of choice.

Not available

Other options to receive your child support payments:

Direct Deposit (click here to sign up)

Bank check sent to your current mailing address

For additional information please visit the SDU website: 

http://www.childsup.ca.gov/SDUFAQs

 

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